Privacy Policy

Welcome to Reservation Desk, your trusted Australian travel partner. This Privacy Policy explains how we collect, protect, and use your personal information when you plan and book Australian travel experiences through our platform. We are committed to ensuring your travel planning experience is both seamless and secure while respecting your privacy.

Information We Collect

To provide you with the best Australian travel experience, we collect:

• Basic contact information (name, email, phone number)
• Travel preferences and interests (destinations, activities, accommodation types)
• Passport and travel document details (for domestic flights and certain activities)
• Special accommodation, accessibility, or dietary requirements
• Payment information (processed securely through encrypted payment gateways)
• Travel insurance details (if selected)
• Emergency contact information

How We Use Your Information

Your information helps us:

• Book and confirm your Australian travel arrangements
• Provide personalized recommendations for destinations and experiences
• Process special requests (National Park passes, Indigenous cultural tours, etc.)
• Communicate important travel updates and alerts
• Assist with car rental, domestic flight, and activity bookings
• Handle special dietary, accessibility, or medical requirements
• Improve our services and develop new Australian travel experiences

Information Sharing

We share your information only with trusted Australian partners who help deliver your travel experience:

• Australian accommodation providers (hotels, resorts, campgrounds)
• Domestic airlines (Qantas, Virgin Australia, Jetstar)
• Car rental companies (for 4WDs, campervans, standard vehicles)
• Activity and tour operators (snorkeling, hiking, cultural experiences)
• National Park authorities (for permit requirements)
• Travel insurance providers (if selected)
• Government authorities (as required by Australian law)

Data Security

We implement robust security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing compliant with Australian standards
• Regular security audits and system updates
• Restricted access to personal information within our organization
• Compliance with the Australian Privacy Principles (APPs)

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Opt-out of marketing communications at any time
• Request deletion of your data (subject to legal requirements)
• Make a complaint about our handling of your personal information

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website usage to improve our Australian travel content
• Personalize your experience with relevant destination recommendations
• Measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings.

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or Australian privacy laws. The updated version will be posted on this page with a new "Last updated" date.

Contact Our Australian Travel Specialists